FAQs

Who can sign up for FIBER Fam?


Anyone may join our FIBER Fam! Additional perks for interior designers and architects.




How much is the FIBER Fam membership fee?


It’s FREE!




Who do I contact with any questions about my FIBER Fam membership?


You may contact our customer care at +639175808558.




Early Access to Clearance Sale Events


FIBER Fam members will receive 7-day advance notice of all clearance sale events.




Is there a discount on sale items as well?


This depends on the kind of sale and only FIBER Fam members would be eligible.




Can I be a member if I live abroad?


Yes, our international customers can join FIBER Fam.




What are the Store Visit, Pickup and Delivery New Normal guidelines?


Please visit Store Visits, Pickups & Deliveries for more info.




What services do you offer?


We offer INTERIOR DESIGN and custom order furniture services.




What are the Terms of Use & Privacy Policy?


You can read the complete Terms of Use & Privacy Policy here.




How do I use my Gift Certificate?


Gift Certificates may be redeemed in our branch at CW Home Depot or online. Please contact our customer care at +639175808558 for more info.




Customer Service


You may contact our customer care at +639175808558 via Viber, Whatsapp, text or call. Email us at : explore@urbanabode.ph.




How should I handle return or exchange items?


Please see our Returns and Exchanges policy here.




How do I order offline?


To place an order offline, you may contact our customer care at +639175808558 via Viber, WhatsApp, text, or call.




How long until I receive my order?


Our custom order furniture lead time is approx 45-60 business days. In-stock items will be scheduled for delivery asap.




What are the available payment options?


Please see our Payment Options here.




Any other questions we haven't answered?


For questions we haven't answered, or information we haven't provided, please contact us here.