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  • Who can sign up for FIBER Fam?
    Anyone may join our FIBER Fam! Additional perks for interior designers and architects.
  • How much is the FIBER Fam membership fee?
    It’s FREE!
  • Who do I contact with any questions about my FIBER Fam membership?
    You may contact our customer care at +639175808558.
  • Early Access to Clearance Sale Events
    FIBER Fam members will receive 7-day advance notice of all clearance sale events.
  • Is there a discount on sale items as well?
    This depends on the kind of sale and only FIBER Fam members would be eligible.
  • Can I be a member if I live abroad?
    Yes, our international customers can join FIBER Fam.
  • What are the Store Visit, Pickup and Delivery New Normal guidelines?"
    Please visit Store Visits, Pickups & Deliveries for more info.
  • What services do you offer?
    We offer INTERIOR DESIGN and custom order furniture services.
  • What are the Terms of Use & Privacy Policy?
    You can read the complete Terms of Use & Privacy Policy here.
  • How do I use my Gift Certificate?
    Gift Certificates may be redeemed in our branch at CW Home Depot or online. Please contact our customer care at +639175808558 for more info.
  • Customer Service
    You may contact our customer care at +639175808558 via Viber, Whatsapp, text or call. Email us at :
  • How should I handle return or exchange items?
    Please see our Returns and Exchanges policy here.
  • How do I order offline?
    To place an order offline, you may contact our customer care at +639175808558 via Viber, WhatsApp, text, or call.
  • How long until I receive my order?
    Our custom order furniture lead time is approx 45-60 business days. In-stock items will be scheduled for delivery asap.
  • What are the available payment options?
    Please see our Payment Options here.
  • Any other questions we haven't answered?
    For questions we haven't answered, or information we haven't provided, please contact us here.
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