FAQs

Who can sign up for FIBER Fam?

- Anyone may join our FIBER Fam! Additional perks for interior designers and architects.

 

How much is the FIBER Fam membership fee?

- It’s FREE!

Who do I contact with any questions about my FIBER Fam membership?

- You may contact our customer care at +639175808558.

Early Access to Clearance Sale Events

- FIBER Fam members will receive 7-day advance notice of all clearance sale events.

 

Is there a discount on sale items as well?

- This depends on the kind of sale and only FIBER Fam members would be eligible.

 

Can I be a member if I live abroad?

- Yes, our international customers can join FIBER Fam.

 

What are the Store Visit, Pickup and Delivery New Normal guidelines?

- Please visit Store Visits, Pickups & Deliveries for more info.

What services do you offer?

- We offer INTERIOR DESIGN and custom order furniture services.

 

 

What are the Terms of Use & Privacy Policy?

- You can read the complete Terms of Use & Privacy Policy here.

How do I use my Gift Certificate?

- Gift Certificates may be redeemed in our branch at CW Home Depot or online. Please contact our customer care at +639175808558 for more info.

Customer Service

- You may contact our customer care at +639175808558 via Viber, Whatsapp, text or call. Email us at : explore@urbanabode.ph.

How should I handle return or exchange items?

- Please see our Returns and Exchanges

How do I order offline?

- To place an order offline, you may contact our customer care at +639175808558 via Viber, WhatsApp, text, or call.

How long until I receive my order?

- Our custom order furniture lead time is approx 45-60 business days. In-stock items will be scheduled for delivery asap.

 

What are the available payment options?

- Please see our Payment Options

 

Any other questions we haven't answered?

- For questions we haven't answered, or information we haven't provided, please contact us here.

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